Refund Policy
Refund and Returns
Your satisfaction is our first priority at divinitycollection.com.au.
If your item is faulty, doesn't fit or for change of mind we will gladly exchange the item, issue store credit or even refund your account if it is a non sale item. All returns are subject to us receiving your request within 30 days of purchase. Items must be returned with their original packaging with Tag in place and unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
No Refunds for Sale Items and Flash Sales or Cosmetics. You may exchange or Store Credit is issued which does NOT expire. You will also need to pay for postage back to you as these items are usually below cost ($10).
This Returns policy is for online purchases ONLY, NOT for purchases instore. Returns must be returned to warehouse NOT retail stores. Online return must be resolvred through our returns portal. Do not go to store to try and initiate a return.
In the Event of Cancellation or Refund request for a Pick up order a $10 will be deducted to cover our cost of sending package to Pick up location.
In the Event of Cancellation or Refund request, the full Shipping cost (Not the subsidised amount or Free Shipping) will be deducted from refund amount.
No returns due to hygiene for Hijabs / Jilbabs / Caps.
No Refunds for Personal Care items. Shipping time may be delayed due to COVID19 Slowing down worldwide freight.
All returns are processed in the Returns Portal online and subject to approval before you send back to us. All items must be unworn and in original packaging for return,please securely package the item/s to us in original condition, unworn, unwashed and unused. We will cover cost of sending one package per order for a change of size only within Australia. However, you will have to cover cost of sending item in to us. We will not be responsible for lost items so please make sure you send to us via a trackable service.
Please make sure you write a note with Package you send.
Please allow 2 weeks for return of items, depending on our workload.
Returns Process
To return an item, use following portal and await approval.
Please include following in package.
- Your Return number (You will get this number when return is approved in portal)
- Your name and address
- A description of reason why you are returning item
- Whether you would like an exchange, store credit or refund. If you wish to exchange it for a different item, please include the name and item number of the replacement item.